Terms of service

Overview

This website is operated by Arcentli. Throughout the site, the terms "we", "us" and "our" refer to Arcentli. Arcentli offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Arcentli
Weena 290
3012 NJ Rotterdam
The Netherlands
Chamber of Commerce (KvK): 86568566
VAT (BTW): NL004270540B08
E-mail: info@arcentli.com
Telephone: +31 6 38052953

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Service.

Section 1 — Business customers only

Arcentli trades on a business-to-business basis. Our products are offered exclusively to businesses, wholesalers, importers, distributors, retailers and other commercial buyers acting in the course of a trade or profession. We do not sell to consumers.

By placing an order you confirm that you are acting on behalf of a business, that you are authorised to bind that business, and that you hold any licences or registrations required to purchase, import and resell the goods concerned. Because you are not a consumer, statutory consumer rights — including the consumer right of withdrawal under Dutch and EU distance-selling law — do not apply to your purchase.

Section 2 — Online store terms

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws, food safety laws, customs law and sanctions law).

You must not transmit any worms, viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 3 — General conditions

We reserve the right to refuse Service to anyone, for any reason, at any time.

You understand that your content (not including payment information) may be transferred unencrypted and involve transmissions over various networks, and changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

Section 4 — Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

Product images on this site are indicative. Packaging, artwork, language variants, batch coding and case configuration may differ from the images shown. Where the exact specification matters to you, please confirm it with us in writing before ordering.

This site may contain certain historical information which is necessarily not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Section 5 — Prices, offers and availability

Prices shown on the site, in catalogues, in newsletters and in stock lists are indicative and are not a binding offer. All stock is offered subject to prior sale and subject to availability at the time of order confirmation.

Unless expressly stated otherwise in writing, prices are quoted per case or per pallet, exclusive of VAT, exclusive of freight, and exclusive of duties, excise and other levies. A written quotation issued by us is valid for the period stated on it, or for five business days if no period is stated.

Prices are subject to modification without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

Section 6 — Orders and formation of contract

An order placed by you constitutes an offer to purchase. A contract is formed only when we issue a written order confirmation or proforma invoice, or when we commence delivery, whichever occurs first.

We reserve the right to limit the quantities of any products that we offer, and to refuse or cancel any order at our discretion. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail address and/or telephone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, including your company name, registered address, VAT number and delivery address. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

Section 7 — Payment

Unless otherwise agreed in writing, payment is due in full and in cleared funds before dispatch of the goods. We may, at our sole discretion, extend credit terms to established customers; any such terms will be confirmed in writing.

Payments must be made in the currency stated on the invoice, without set-off or deduction, and bank charges of the remitting bank are for your account. If payment is not received by the due date, we are entitled to charge statutory commercial interest under Article 6:119a of the Dutch Civil Code, together with reasonable costs of collection.

Section 8 — Delivery, Incoterms, risk and retention of title

Delivery terms are agreed per order and are interpreted in accordance with Incoterms 2020. Unless expressly agreed otherwise in writing, goods are supplied EXW (Ex Works).

Risk in the goods passes to you at the point determined by the agreed Incoterm. Stated lead times and delivery dates are estimates given in good faith and are not of the essence, unless a fixed date has been expressly agreed in writing.

Notwithstanding the passing of risk, title in the goods does not pass to you until we have received payment in full. Until title passes, you must store the goods so that they remain identifiable as our property and must not pledge or encumber them.

Further detail on freight, documentation and claims is set out in our Shipping Policy, which forms part of these Terms.

Section 9 — Inspection, shortages and claims

You must inspect the goods on delivery. Visible damage, shortage or other discrepancy must be noted on the CMR consignment note or carrier's delivery document at the time of delivery, and reported to us in writing within 48 hours of delivery, with photographs and the relevant order and batch references.

Hidden defects must be reported in writing within seven days of delivery and in any event before the goods are resold, repacked, relabelled or otherwise altered. Claims notified after these periods, or relating to goods that have been altered, are not accepted.

Goods may not be returned without our prior written authorisation.

Section 10 — Product compliance, labelling and resale

Goods are traded as branded consumer products sourced within international supply chains. Language variants, market-specific labelling, ingredient declarations and shelf life vary by batch and by country of origin.

You are responsible for satisfying yourself, before purchase and before resale, that the goods comply with all requirements applicable in the country in which you intend to sell them, including labelling, language, ingredient, packaging, deposit-return and product-safety requirements. You are responsible for obtaining any import licences, registrations or permits required in the destination country.

You must not resell goods in a manner that breaches applicable law, and you must not remove, alter or obscure batch codes, best-before dates or manufacturer identifiers.

Section 11 — Export control and sanctions

You warrant that you will comply with all applicable export control, customs and sanctions laws, including those of the European Union and the Netherlands. You warrant that the goods will not be supplied, directly or indirectly, to any person, entity or destination subject to applicable sanctions, and you agree to provide, on request, evidence of the final destination of the goods.

Section 12 — Optional tools and third-party links

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement.

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.

Section 13 — User comments, feedback and other submissions

If you send certain specific submissions or creative ideas, suggestions, proposals, plans or other materials, whether online, by e-mail, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

You agree that your comments will not violate any right of any third party, and will not contain libellous or otherwise unlawful, abusive or obscene material. You are solely responsible for any comments you make and their accuracy.

Section 14 — Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 15 — Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, case configurations, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Section 16 — Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

Section 17 — Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

Except as expressly stated by us, the Service and all products delivered to you through the Service are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Arcentli, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation loss of profits, loss of revenue, loss of savings, loss of contract, loss of data, replacement costs, or any similar damages, arising from your use of any of the Service or any products procured using the Service.

Where our liability is established, our total aggregate liability arising out of or in connection with any order shall not exceed the invoice value of that order, save that nothing in these Terms excludes or limits liability for fraud, for intentional misconduct or wilful recklessness, or for death or personal injury, or any other liability that cannot be excluded under Dutch law.

Section 18 — Force majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to supplier default, carrier or port congestion, strikes, customs or border delays, extreme weather, fire, war, sanctions, epidemic, or failure of utilities or transport networks.

Section 19 — Indemnification

You agree to indemnify, defend and hold harmless Arcentli and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, your resale of the goods, or your violation of any law or the rights of a third party.

Section 20 — Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 21 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

Section 22 — Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications and proposals. Any general purchasing conditions applied by you are expressly rejected and do not form part of the agreement unless we have accepted them in writing.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 23 — Governing law and jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent court in Rotterdam, the Netherlands.

Section 24 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

These Terms of Service were last updated on 16 August 2026.

Section 25 — Contact information

Questions about the Terms of Service should be sent to us at info@arcentli.com. Our contact information is posted below:

Arcentli
Weena 290
3012 NJ Rotterdam
The Netherlands
Chamber of Commerce (KvK): 86568566
VAT (BTW): NL004270540B08
E-mail: info@arcentli.com
Sales: sales@arcentli.com
Telephone: +31 6 38052953